We are happy to offer a refund/exchange for an unwanted item returned within 28 days of receipt. Please be aware that we must receive returns within 28 days of delivery. 

Please note that all items must be returned in a saleable condition:

Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.

We offer a FREE pre-paid returns service on all UK orders through Royal Mail. Should you have ordered items by mistake, please contact sales@australianbalm.com to request a pre-printed address label.

If you are returning from outside of the UK, you will need to cover the cost of return shipping.